Return Policy
At Fresh N Glow, we want you to love your skincare products as much as we do. That’s why we offer a hassle-free return policy to ensure your satisfaction. Here are the key points of our return policy:
1. Satisfaction Guaranteed: We stand behind the quality and effectiveness of our products. If you’re not completely satisfied with your purchase, you may return it for a refund or exchange within [number of days] days of delivery.
2. Unopened and Unused Products: To be eligible for a return, the product must be unopened, unused, and in its original packaging. Please ensure that any seals or protective films are intact.
3. Proof of Purchase: You’ll need to provide proof of purchase, such as your order number or receipt, when initiating a return. This helps us process your request more efficiently.
4. Return Process: To initiate a return, please contact our customer service team. They will guide you through the return process and provide you with instructions on how to return the product.
5. Return Shipping: You will be responsible for covering the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure that your return reaches us safely.
6. Refund or Exchange: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original method of payment within a certain number of days.
7. Exceptions: Please note that certain items, such as gift cards or promotional items, may not be eligible for return. Additionally, returns of opened or used products may be subject to a restocking fee.
If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team. We’re here to assist you and ensure that you have a positive experience with Fresh N Glow.